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Home >>Privacy Policy

Privacy Policy

At www.racksandcabinets.com, we respect our customers and understand that you are concerned about privacy, so we've placed policies intended to ensure that your personal information is secure. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

As we develop our Web site and take advantage of technologies to improve the services we offer, this policy likely will change. We encourage you to refer tour policy on an ongoing basis so that you understand the latest privacy policy.

What Information Do We Collect?

We collect various types of information depending upon how you use our site.

When you order from our website, we collect your name, address, email address, phone number.

Do We Share Your Information?

No. In the event that some or all of the business assets of www.racksandcabinets.com is sold or transferred, we generally would transfer the corresponding information about our customersIs.

Is my Information Secure?

www.racksandcabinets.com is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and company benchmarks to safeguard and secure the information we collect online. Private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet.

Encryption is a process by which a message or information is scrambled while it is in transit to www.racksandcabinets.com.

It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

Return Policy

Standard Return Policy

You may return your purchase for any reason within 14 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs, and a 15% restocking fee. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

Product Arrives Damaged

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below. If Shipped via Truck Freight or White Glove Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free.

All returned products should be in the original packaging. Our goal is to make buying online easy, safe and efficient.

Refusing Delivery

once an order has shipped, it cannot be cancelled. In addition any of the events below will be handled as returns and will fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. You have tried to cancel an order but it has already shipped, so you refuse it upon delivery. You see the product at the time of delivery and decide it is no longer what you want, so you refuse delivery. This may be a result of any number of reasons that generally fall under "buyer remorse". The product arrives damaged, and rather than give us a chance to fix the problem through a replacement part(s) , you decide you no longer want it and refuse delivery. As outlined above we work hard to rectify damage issues, in cases where a customer no longer wants the product we handle it as a standard return. To Return a Product You may return your purchase within 14 days of receipt. Please note: certain items are not returnable. To return an item: Using our Standard Return Policy:

Payment and Sales Terms,

We ship through FedEx and UPS. no shipping to P.O.Boxes, APO or FPO addresses. Street address is required for the delivery.

We ship through the manufacturer. Every order will be processed within 2-4 business days. After the order processed the goods will be shipped via FedEx or UPS ground. Shipping time is generally no more than 5-10 days. Depending on Holidays and in climate weather conditions naturally arrivals vary. Only in rare cases some products may be temporarily out of stock due to its high turnover. Items however go into a backorder status immediately. If perhaps this uncommon situation occurs we will notify you. The buyer then has a choice of a refund or to wait for an estimated restocking date.

Thank you for shopping with www.racksandcabinets.com. If you have any questions or comments about this policy, please Contact Us admin@racksandcabinets.com

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